Digital transformation of Scoot airlines - a flight towards efficiency

Scoot’s Cabin Assist App not only saves time and effort for the crew, but also ensures flawless execution of every detail, delivering a seamless experience to passengers.

 

Deliverables

  • iOS App Design & Development,
  • Market Research
  • Product Design & User Testing
As passengers on Scoot flight TR898 to Narita settle down to their mid-air meals and inflight shopping, the usual paperwork turbulence in the galley is starkly missing. A crew member taps on his iPad mini, and even before touchdown, has wrapped up his post-flight report.
With Scoot’s Cabin Assist App, developed by design and innovation consultancy Jump Tech in 2018, real-time exchange rates are at his fingertips.

Technology transforming traditional workflows

nomoreforms

No more forms

.. or reconciling cash and credit card purchases for meals and duty-free items in multiple currencies.

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Instant reporting

Incidents and feedback are also logged on the spot.

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Maximised efficiency

It saves Scoot a ton of paperwork – and moves the needle on its digitalisation plans.

Productivity & Cost Saving

By filing the necessary documents digitally while still on a flight instead of waiting until after returning to Singapore, Scoot saves:

2,625

MAN-HOURS/MONTH

31,500

MAN-HOURS/YEAR
Data is king - Daimler sales touch app

Error-free data & increased productivity

Ensuring more timely data

Filing documents digitally during the flight, instead of doing it manually, reduces the odds of reporting errors or lost data. The cost of operations also goes down, while productivity goes up. Scoot flies to 63 destinations across 15 countries and territories.
operations productivity graph

Building accuracy

Accurate and timely data are important for Scoot’s digital transformation, of which Jump Tech is now an integral part. There are a number of apps in the works, including those that will help the airline centralise information and manage aspects of its operations.
The original idea for the Cabin Assist App came from a group of Singapore Management University interns. But making it a reality required more than just building out the app at the right price.
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Flight Information

Cabin crew can easily access flight information from a list of upcoming, past and archive trips.
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Flight Reports

Complete flight report offline and sync information post-flight.
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Flight-Report Submissions

Cabin crew can facilitate their workflow by submitting reports through the app.

Jump Tech Expertise

In Jump Tech, Scoot found a wingman that could not only make the app workable, but that also understood its business and operational challenges.

scoot x jumptech

JumpTech pointed out gaps and fielded suggestions suited to a smaller organisation with the need for greater flexibility. In under two months, the app was designed and tested, and ready to take flight, thanks to JumpTech’s strength in iOS development and mobile, as well as its ability to make recommendations that elevate performance levels and reduce latency or server issues.

Scoot and JumpTech also proved to be a match in terms of nimbleness and speed, with JumpTech functioning like an in-house partner, rather than an external vendor. It meant being able to exceed expectations.

"We work lean. There are no unnecessary positions, and we don’t create long reports just to prove we did the work. There are short meetings, we put the right plans in place, and then we deliver."

Samuel

SAMUEL CHANDRA

HEAD OF DEVELOPMENT

Agile Development

For Jump Tech’s team, Scoot has proven to be the perfect client.

– one that knows what it wants, makes decisions quickly, and that understands the need to “iterate fast and often”, allowing the team to get a version going and then refine it, says Samuel Chandra, then-lead on the Scoot account.
“We work lean. There are no unnecessary positions, and we don’t create long reports just to prove we did the work. There are short meetings, we put the right plans in place, and then we deliver,” he says.
team discussions
It makes for a match in working styles. “Some companies claim to be agile but are actually process heavy. Scoot is truly agile. They want speed, and they know how to move to support that in terms of both resources and expectations. It helps us get the job done – on time and well.”

The Jump Tech-Scoot partnership could soon include projects that involve AI and machine learning, taking Scoot’s digital journey to new heights.